Corporate Financial Management
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Applying Analytics to Boost Collections Performance
Article on Credit & Collections • posted 01/24/12
Without a detailed analysis of customer segments and payment patterns, organizations tend to focus on chasing a few high-value customers month-to-month, when the majority of the actual past due balance may arise from some other customer segment. Leveraging analytics to better identify where the real problems lie, and then using that information to craft better, more effective collections strategies, is the key element in improving collections performance.
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