Security Guard Firm Ratings & Benchmarks Report
on Research Report Benchmarks, Contract Security, Department Management/ Organization/Surveys, Professional Development, Security Staff Management, Best Practices, Research • posted 06/03/11
This guide will help you understand current practices in officer selection and contract management, as well as identify critical elements for developing a successful security outsourcing relationship.
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Growing professionalism in the security industry doesn't diminish the need to be deliberate in selecting a security firm and developing and managing the relationship. A pick-a-name-out-of-the-phone-book approach to firm selection is as dangerous as ever.
This new report is designed to help you understand current practices in officer selection and contract management, as well as identify critical elements for developing a successful security outsourcing relationship.
Gathered from exclusive data from our national survey, you’ll get benchmarks on firm selection, contract development, and contract monitoring. By collecting and sharing the opinions of end users of guard services on a wide range of management, personnel, and administrative issues, you’ll get a clearer picture of how to better facilitate truly successful security partnerships.
Garett Seivold, Executive Editor of Security Director's Report discusses Security Guard Firm Ratings & Benchmarks Report
The Security Guard Firm Ratings & Benchmarks Report will help you select a security provider by shedding light on current practices and providing you with the elements that correlate with higher levels of satisfaction in security outsourcing relationships.
You’ll get data and information to help meet the challenge of creating a true and beneficial partnership. Through a national random survey of organizations that contract security officers, we have compiled information to help you by addressing critical questions such as:
- Are other organizations more satisfied with their guard firm than we are with ours?
- How does your selection process compare to others?
- What contract elements seem to result in companies being happier with their level of guard service?
But that’s not all! This report also provides security firms with critical insight into the minds of security clients. It identifies areas in which clients are most satisfied with firm performance, areas in which clients are most unhappy, and identifies those aspects of security service that are most important to them.
You'll be able to benchmark your operation by reviewing over 60 comprehensive charts & tables, for example:
In addition, this report includes information for contract security firms, such as:
- What security officer characteristics do clients care most about so you can hire staff that can be appealing to your client
- The areas of customer communication that need improvement to enable you to strengthen your relationship with your client
- The policies and practices that translate most significantly into higher rates of customer satisfaction that you can use
- The regions and industries that demand for security services is expected to be highest in the next 12 months
More organizations are using contract security officers as a cost-savings measure. Far and away, it is the number one reason companies contract security officers. When this is the goal driving the decision, then a robust selection and contract management process becomes ever more important and the biggest reason for you to order this guide today!
No-Risk Web Offer: You get IOFM's Ironclad 100% Money-Back Guarantee: if you're dissatisfied with your report for any reason, return it within 30 days and you'll receive a full refund — with no questions asked.
Preview this report's Table of contents, Table of charts and tables, and the introduction.