The Difference Between Efficiency and Effectiveness

January 12, 2022

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by Royce G. Morse, IOFM Managing Editor - Often, the terms efficiency and effectiveness are used interchangeably, but they aren’t the same. You’ll sometimes see the distinction described thus: “Effectiveness is doing the right things; efficiency is doing things right.” If this sounds confusing, think about it another way: Effectiveness is about the result. Efficiency is about the process itself. Here’s an example. Beth and Marcus both process invoices, but Beth can handle about 15% more…

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