More Payments, More Problems: How Medela Overcame Their Payments Challenges

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On-demand Webinar |Free

Businesses strive to increase the speed and frequency of inbound payments from customers – but what happens when accepting payments leads to reduced margins and operational inefficiencies? That’s what Medela, a market-leading breast pump supplier, struggled to overcome. While business was booming, Medela found it increasingly difficult to keep payment processing costs and cash application inefficiencies to a minimum due to the growing diversity of payment methods being used by their customers.

Join Nick Babinsky, Director of Business Development at Billtrust, and Tina Schneider, Credit & Accounts Receivable Manager at Medela where they’ll uncover how Medela overcame their payment acceptance challenges. You’ll learn how Medela:

  • Leveraged an EIPP solution to improve customer satisfaction and streamline cash posting
  • Automated emailed virtual card payments and reallocated headcount
  • Reduced credit card interchange fees by 0.26%
  • Optimized their invoice-to-cash process


Nick BabinskyNick Babinsky Head Shot

Director of Business Development at Billtrust

As Senior Product Manager of Payments, Nick Babinsky leads the innovation of Billtrust's ACH and credit card acceptance platforms. As a professional in the billing and payments industry for nearly a decade, Nick has worked closely with hundreds of suppliers to establish strategies for accelerating customer payments, reducing credit card fees, and improving cash application processes.


Tina Head ShotTina Schneider

Credit & Accounts Receivable Manager at Medela

Tina Schneider has been working with Medela LLC for 26 years; she has worn several hats at Medela and the last 8 years as a Credit & AR Manager. Tina has one son Peyton that is currently attending McHenry County College getting his Associates Degree this year. Peyton is a pitcher for MCC and will move onto a 4-year college in the fall hoping that he will continue with his pitching career.

Since Tina partnered with Billtrust in 2009 she has implemented einvoicing, client connect and recently purchasing card automation, she is now currently implementing cash application that was put on hold until the constraint of the credits card process with Billtrust was complete.Tina continues to find process improvements both for the Credit & Accounts Receivable side of the business. This year Medela will be implementing SAP and will be part of the project.

Tina is working towards her CBA – Credit Business Associate through NACM Midwest, which should be finished by end of year, and will continue getting her CBF – Credit Business Fellow next.


Continuing Education Units available:

AR-cert

Final-AOCReceive 1 CEU toward IOFM/AR&O2C ARM, ARS, ARD, or O2C recertification! The Accounts Receivable Certification Program is designed to establish standards for the profession and recognize accounts receivable professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the accounts receivable body of knowledge.


This webinar is provided free of charge and underwritten by a sponsor. Following the webinar, you may be contacted by the sponsor with information about their products and services.

Continuing Education Credits available:

Receive 1 CEU towards IOFM programs:

AR-certFinal-AOCReceive 1 CEU towards maintaining any AR and O2C related program through IOFM! These programs are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge.

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