The Collections Operations Maturity Model: How Leading A/R Teams Lower DSO by Enabling People, Process, Data, Collaboration and Technology


On-demand Webinar | Free

While credit and accounts receivable departments are trying keep more than 90% of their receivables current (within payment terms), the reality is that more than 38% of invoices are not paid on time.

While most A/R teams attempt changing payment terms, Six-Sigma process design and technology adoption to control past-due A/R – the success stories are far and few in between.

Research on more than 500 receivables projects has concluded that credit and A/R leaders are more likely to positively impact A/R KPIs if they start with an assessment of their collections operation maturity on parameters including – people, processes, data, collaboration and technology.

The Collections Operations Maturity Model has been devised to help finance decision makers perform and in-depth evaluation of their current operations and identify clear next steps to advance up the maturity pyramid.

In this on-demand webinar, join Judy, Bob and CM as they take you through The Collections Operations Maturity Model. Key takeaways include:

  • Top questions to answer in order to classify your operations on the maturity model - from Ad Hoc to Proactive
  • Key considerations to evaluate your process on the parameters of people, process design, data-based decision-making, cross-team collaboration and technology
  • Next steps and timelines for progressing from one maturity level to the other
  • Essential elements to fundamentally transform collections management from a reactive process to a proactive one

Bob Diana

Bob Diana

Regional Vice President, HighRadius

Bob has more than fifteen years of experience in workflow automation for the credit to cash space and is currently managing a HighRadius team covering the east coast while also developing partner relationships for the company.  His expertise comes from countless dealings with Fortune 1000 accounts through the years with a specialization in understanding and defining the value and results that automation brings to these organizations.


CM Nayak

Solutions Engineering, HighRadius

CM has half a decade experience in consulting with Fortune 500 customers on large receivables transformation projects across Consumer Goods, Manufacturing, Healthcare and Services industries. Some of the clients he has worked with include including Nike, Mars and Commercial Metals.

Judy_Bicking_16Judy Bicking

Senior Trainer, IOFM

Judy Bicking is a consultant, public speaker and author who specializes in accounts payable, accounts receivable and related topics. A 27-year Johnson & Johnson Global Business Services veteran, she was first recognized as a leader in credit management and then as a pioneer and leader in procure-to-pay. After a successful career in leading and managing AR and AP, she was tapped to lead the team to develop J&J’s U.S. shared service center. She later served as AP’s global director on J&J’s European P2P project team. Under Bicking’s direction, the staff members at J&J were the first to earn the TAPN/IOFM AP Departmental Certification designation. Bicking authored and took the lead on much of the AP Network’s AP Pro Train online learning center content, and she participated as a co-founder and subject matter expert for the TAPN/IOFM AP Certification program.

Continuing Education Units available:


Final-AOCReceive 1 CEU toward renewing ARM, ARS, AOCM or AOCS certification from the Institute of Finance and Management! The Accounts Receivable Certification and Order-to-Cash Certification Programs are designed to establish standards for the profession and recognize Accounts Receivable and Order-to-Cash professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the Accounts Receivable and Order-to-Cash bodies of knowledge.

This webinar is provided free of charge and underwritten by a sponsor. Following the webinar, you may be contacted by the sponsor with information about their products and services.

Continuing Education Credits available:

Receive 1 CEU towards IOFM programs:

AR-certFinal-AOCReceive 1 CEU towards maintaining any AR and O2C related program through IOFM! These programs are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge.

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