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Customers demanding use of invoice portals?
July 8, 2020
Q. Are your customers demanding the use of their portal to:
• Look at invoice history? (Requiring you to look at it yourself)• Submit W-9s?• Submit your invoice?• Other? (Anything else they are making you use it for)
Has COVID affected portal usage?
A.
(Answered by the IOFM AR/O2C/C&C Advisory Panel)
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We have several accounts in which we use portals for.
Invoice submission
Invoice & payment inquiries
Purchase order submission to us
Purchase order adjustments
EFT remittance advice
Email…
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