How can I measure productivity to create an effective customer service department?

May 22, 2018

Share

Q. (cont.) Our department has a customer service person. She responds to vendor phone calls and emails. She also, reconciles statements and sorts through our mail. We receive complaints that our customer service clerk doesn’t return calls or emails. I am also noticing the statements should look cleaner. This department is a couple of years new and I just recently took it over. There is not a clear process for her. I am wanting to see change. A. From our advisory panelists: ----- The only…

  Free with Starter Membership!

Join IOFM today as a Free Starter Member to get access to hundreds of Articles, Webinars, Expert Answers, Resource Downloads, and more!

Join Today


Naturally, this forum doesn’t allow the kind of full information exchange necessary for the Institute of Finance & Management (IOFM) to provide legal advice and the Expert is not a tax attorney in any event. Please understand that the nature of our responses are limited by these constraints as well as the site’s Terms of Use. If you have further questions or suggestions about how we can improve IOFM, please let us know. 
Ask The Expert is a member resource of IOFM and all advice provided is subject to site’s Terms of Use.