Salesforce as a customer service tool

July 30, 2019


Q.¬†What is the best way to use Salesforce as a customer service tool to build metrics on customer service? We want to be able to create tickets for our internal users rather than emailing. A. We found no Salesforce users among our Panelists, and most Panelists do not use a ticketing system in their operations. However, the topic elicited a great deal of discussion and feedback. We are including all the replies, because there may be some insights on the concept of ticketing in AP that you might…

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