What does a "world class" AP department look like?

June 2, 2020


Q. In following my leadership’s goals, they would like to get our AP/Disbursements’ Department to “world class." My question to the IOFM Panelists is: What does world class look like? When speaking about automation and self-service tools, what do companies use in that capacity that provide world class service to internal customers and external suppliers? A. (From the IOFM Advisory Panel) At a previous employer, there was an external company doing an assessment on all Shared Services…

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