Credit & Collections Master Class Series

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Course type: Package of 4 E-Learning Courses | Self-study | On-demand 

Registration fee: $695 per learner (Save over 10% over purchasing as a bundle! Member e-learning discounts also apply on top of bundled savings.)

IOFM CEUs available: 12 (3 per course) 

Estimated learning hours: 4-8

Technology Requirements: Most updated version of Google Chrome, a desktop/laptop computer with a strong Internet connection

Course description:  In any organization, the credit and collections (C&C) department has a key role, from setting lines of credit to getting cash in the bank. This four-part Master Class Series (which can be purchased and taken independently as well) cover best practices in major C&C functions:

  • Internal Controls & Compliance: This course covers policies, procedures, and regulations that C&C ensures the company is not exposed to unnecessary risk that can result in serious financial harm.
  • Collections: This course what makes an effective collections plan, which can reduce delinquencies and improve cash flow by collecting cash sooner. 
  • Credit Management: This course helps those in credit departments navigate determining the creditworthiness of customers and striking a balance between protecting the company’s cash and increasing sales, within the guidelines of the company’s AR/C&C strategy.
  • The Customer Master File: This course covers the management of an effective customer master file. 

Enrollment includes: This package includes the four e-learning classes of the Credit & Collection Master Class Series. Each of the four courses contains a short e-book, a short (30 minutes to 1 hour) webinar class recording and three attempts at a short final quiz. Enrollment expires one year from date of purchase. 

Read more details on the courses included in this package: Internal Controls & ComplianceCollectionsCredit ManagementThe Customer Master File

On-demand registration is now open!

Enroll Now

This bundle is suitable for the enrollment of 1 learner, either yourself or a colleague. If purchasing on behalf of someone else, you will be able to enroll them to each of the Master Classes after purchase. 

Member discounts apply. Make sure that you are logged in before completing your registration in order to get your member pricing. 


Course Instructor:

Judy Bicking, APM 
Senior Trainer, IOFM

Judy Bicking, APM; is a Senior Trainer for IOFM and a 27-year veteran of Johnson & Johnson.  Judy is a recognized pioneer and leader in Procure-to-Pay and Credit Management. After a successful career in AR and AP management, Judy lead the development and implementation of J&J’s two Shared Service Centers; located in the U.S and Europe.  These shared services are recognized as World-Class handling over 200 decentralized companies and 2.5 million invoices.

Judy also championed training for her staff, investing in the team earning the IOFM’s first AP Departmental Certification designation. Judy is a globally sought-after subject matter expert, trainer, and speaker. She has authored and helped develop the IOFM’s AP online learning center and is a co-founder and SME for the IOFM AP Certification program. 


Continuing education credits available!

iofm15_rgb_horiz-IOFMonly.jpg.small.300x300.jpeg Continuing Education for IOFM Certification

Receive 12 CEUs (3 per course) toward maintaining a certification with IOFM! IOFM's premier certification programs are designed to establish standards for the industry and recognize financial operations professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the body of knowledge in their profession. Additional rules may apply, depending on your certification. See full guidelines here


For more information:

Contact Customer Service:

Phone: (207) 842-5557

Email: [email protected]

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