Tracking Results

Tracking Results from an Automation Project


Learn the top ten lessons from AP Specialist Jerri Painter's adventure leading an automation project for her department at the University of North Carolina at Charlotte. One key takeaway is the value of an operationally diverse team.

The university’s project team, made up of people from AP, purchasing, and IT, collaborated on a needs assessment, the design requirements of the new system, and the training that would accompany the implementation. Another crucial lesson was communication: “Prepare a communication plan and tailor the information to the recipient,” she says.

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