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AR, O2C, C&C metrics

April 7, 2022
April 7, 2022


Q. I have some questions for the AR/O2C/C&C Advisory Panel: METRICS: We have a small team of two doing the AR work for our life insurance company. Do you look at daily volume of different transactions? Are you assessing and measuring the quality of your A/R team’s work? If so, how do you do this? COMMUNICATION WITH OPERATIONS: We don’t have the authority to make decisions on how to apply or to call clients, so we have some communication challenges internally at times. How do you work with…

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