P2P help desk ticketing system

February 3, 2022

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Q.¬†We're looking at implementing a ticketing system for our P2P Helpdesk and wanted to check what system other teams are using. A. (Answered by the IOFM Advisory Panel) ----- At my last organization, we used Service Now (SNOW). ----- What an excellent question. Fingers crossed we get some answers. We need to have a ticket system. ----- We use ServiceNow for tickets that need to be opened even if it is just a question. ----- We use askSpoke. They were recently bought out and we are currently in…

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