Leading an AP Team Through Change Master Class

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On-demand | E-Learning Course

Course type: Self-study | On-demand

Registration fee: $295 per learner

IOFM CEUs available: 3

Estimated learning hours: 2-4

Course description: Implementing change in your organization is often met with opposition. Whether it's transitioning to P2P or improving processes, change affects all of your team members and every person in your organization, so learning how to manage the process will facilitate the transition, inspire confidence in your team and make you stand out in your organization as a leader.  This Master Class covers leadership fundamentals, process improvement and change management. 

Enrollment includes: This Master Class includes an e-textbook, short video and three attempts at the final exam. Enrollment expires one year from date of purchase. 

On-demand class registration is open!

Enroll Now

Member discounts apply. Make sure that you are logged in before completing your registration in order to get your member pricing. 


Course Instructor:

Pam Miller
Senior Trainer, IOFM

Pam Miller was the first candidate to earn AP certification as an Accredited Payables Manager (APM) with distinction. Pam was the Director of AP at BMC Select for 15 years. The AP Department at BMC is known as a leader in implementing electronic solutions to streamline everyday business processes. Pam and her department have received several awards recognizing their commitment to ECM.

Pam is recognized in the Accounts Payable world as an innovator and an early adopter of AP related technologies. Pam moved to AP after spending six years in Information Technology implementing point of sale software. Pam has the ability to bridge the gap between IT and business software users. Modifications and applications developed on the basis of her analysis of business and user issues with several software packages have subsequently been adopted by the developers of these software packages into their next releases.

Pam has written and presented sessions and workshops on a variety of topics pertinent to Accounts Payable and management issues in general. Pam has extensive real world experience with EDI, imaging and workflow, electronic payments, purchasing cards, audit related issues, and the effects of Chapter 11 on an Accounts Payable department.

Judy Bicking, APM 
Senior Trainer, IOFM

Judy Bicking, APM; is a Senior Trainer for IOFM and a 27-year veteran of Johnson & Johnson.  Judy is a recognized pioneer and leader in Procure-to-Pay and Credit Management. After a successful career in AR and AP management, Judy lead the development and implementation of J&J’s two Shared Service Centers; located in the U.S and Europe.  These shared services are recognized as World-Class handling over 200 decentralized companies and 2.5 million invoices.

Judy also championed training for her staff, investing in the team earning the IOFM’s first AP Departmental Certification designation. Judy is a globally sought-after subject matter expert, trainer, and speaker. She has authored and helped develop the IOFM’s AP online learning center and is a co-founder and SME for the IOFM AP Certification program. 


Continuing education credits available!

iofm15_rgb_horiz-IOFMonly.jpg.small.300x300.jpeg Continuing Education for IOFM Certification

Receive 3 CEUs toward maintaining a certification with IOFM! IOFM's premier certification programs are designed to establish standards for the industry and recognize financial operations professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the body of knowledge in their profession. Additional rules may apply, depending on your certification. See full guidelines here


For more information:

Contact Customer Service:

Phone: (207) 842-5557

Email: [email protected]

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