Financial Operations Summit Agenda

IOFM’s Financial Operations Summit was designed with your needs in mind. You will have opportunities to learn from subject matter experts, evaluate cutting-edge solutions and network with peers who face similar opportunities and challenges. Join hundreds of AP and AR practitioners to explore topics including: 

  • Automation ROI
  • Benchmarking
  • Credit & Collections Best Practices
  • Leadership
  • Unclaimed Property
  • Vendor Master File

Tuesday, April 20

10:00 – 10:45am ET

Live Session

Presented By: Anders Fohlin, Chief Financial Officer at Medius 

Daily Kickoff | The Evolving Playbook for Finance Leaders in 2021

Last year accelerated the changing expectations from Finance in the greater enterprise, leaders in Finance roles will tell you that their organizations have been leaning on them more and more for the better part of the last decade. Join this kick-off session to learn from successful Finance leaders how they have been able to take control of their costs, cash and compliance while eliminating risk in their organization in 2021.

Sponsored By: Medius

11:00am – 12:00pm ET

Live Session

Presented By: Mark Brousseau with William Bridgers, SVP Payments at ActiveWorx, Zack Maier, VP of B2B Growth at American Express, Allie Laramore, VP, Payables Specialist at Fifth Third Bank, and Manish Vrishaketu, Chief Customer & Operating Officer, Tipalti

Town Hall | The Ultimate Forum on Automating Supplier Payments

Organizations of all sizes are migrating to electronic payments at breakneck speed. While the case for electronic payments was compelling long before the pandemic, the shift to remote working and the enormous cashflow challenges created by the recession have created urgency for organizations to find safe and efficient ways to pay their suppliers, no matter where staff work. Join us for this virtual town hall meeting as our panelists answer your questions about how to automate supplier payments.

Sponsored by: ActiveWorx, American Express, Fifth Third Bank, Tipalti

12:15 – 1:00pm ET

Demo Session

Presented By: Chuck Johnson, Business Development Head at Arista Consulting and Naresh Babu, Head of AP Automation Solutions at Arista Consulting

Demo |  Dashboard and Analytics - Core of AP Automation

Drive your AP Automation through an interactive Dashboard and Analytics.

Sponsored by: Arista Consulting

1:15 - 1:45pm ET

Live Session

Presented By:  Debra R Richardson, MBA, APM, APPM, CPRS

A 3-Step Process for Vendor Setup & Maintenance

Vendor Master data has always been the base of the Accounts Payable (AP) and the Procure to Pay (P2P) process, but in today's reality of cyber-attacks and fraud, it is now getting the attention it deserves. Whether you have no clearly defined process, a paper/electronic form, or a vendor self-registration portal, vendor setup and maintenance processes can be improved, and vendor master files maintained to reduce the potential for fraud, regulatory fines, and bad vendor data. Learn the basics of this three-step process and train your team to protect the vendor master file and “Pay The Right Vendor".

2:00 – 2:45pm ET

Demo Session

Presented By: Lindsay Munn, Solution Consultant at Basware

Demo |  AP Automation 

Gain control over the entire invoice handling process with innovative, efficient, and cost-effective invoice automation from Basware. AP automation allows organizations to capture cost savings, improve efficiency of payment, and go paperless from Day 1.

Sponsored by: Basware

2:00 – 2:45pm ET

AR Demo Session

Presented By: Brian Muratore, Senior Solutions Consultant - AR at BlackLine and Brian Morgan, Director of Product Marketing at BlackLine

AR Demo | Intelligent AR Automation with BlackLine Cash Application

BlackLine Cash Application transforms the order-to-cash cycle by significantly reducing the time it takes to apply cash to open invoices.

When customer payments and electronic remittances are received, BlackLine Cash Application uses AI to accurately apply payments to customer invoices in your ERP. Over time, machine learning enables continuous optimization by predicting future matches to further reduce the need for manual effort and reliance on remittances.

Use Intelligent Automation to eliminate manual accounts receivable processes and drive the most efficient end-to-end process from your customer invoice to cash in the bank—fully applied and closed.

Sponsored by: BlackLine

3:00 – 3:45pm ET

Demo Session

Presented By: Kelvin Hagen, Sales Engineer II at Sovos and Olivia Bilodeau, Product Marketing Manager at Sovos

Demo |  A Simplified Sales Tax Experience with Sovos Filing

Sales tax requirements continue to expand and evolve, pushing vigilance and compliance in sales tax filing. With over 12,000 taxing jurisdictions nationwide, it is difficult to manage the entire process. Sovos Filing ensures a seamless flow of data from your business systems, populating your sales tax returns for a simplified filing experience. Learn how you can improve your sales tax data visibility utilizing scalable services that meet your business needs - even as you grow and expand. Join us in this live demo and watch how you can improve efficiency and reduce errors in your sales tax filing experience.

Sponsored by: Sovos

3:00 – 3:45pm ET

AR Demo Session

Presented By: Nissim Ohayon, Head of Sales at Gaviti

AR Demo | How Far Can Automation Go in a Highly Dynamic Collections Process?

Most of us think that automation can be effective only when applied to processes that are repetitive & routine. Yet, collection scenarios are far from routine. Before reaching out to a customer, many variables must be considered. Collectors need to be nimble and vary their messaging based on the payment history of a client, on the value of the invoice and even decide who a message should be escalated to based on the age of the invoice. Can automation really work here?

In this presentation, Gaviti will show you how automation can indeed mimic the message flow and help AR collections teams operate at scale and collaborate effectively in order to accelerate cash flow and improve DSO with smart workflows that drive on-time payments.

Sponsored by: Gaviti

4:00 – 4:30pm ET

Live Session

Presented By:  Nicole Caley, Founder and President, Payables Solution Partners, LLC.

Building Your Leadership Toolkit

Have you ever heard the phrase "people quit their bosses, not their jobs"? If so, we challenge you to join this workshop preview session, where we will learn how to use each of the tools leaders must possess in order to inspire their team, increase loyalty, and decrease churn.

4:30 – 5:15pm ET

Demo Session

Presented By: Mac McLaughlin, Region Vice President, Sales at Tradeshift and James Nawrocki, Team Lead, US Presales at Tradeshift

Demo | How to Nail the E-Invoicing Supplier Onboarding Process

The supplier onboarding processes is the most critical step in an e-invoicing project. Supplier onboarding is the process of gathering the information and documentation they need to evaluate, approve, and add new suppliers to their systems, as well as buy goods and services from, and make payments to, those same vendors. Nail it and you’re on the path to a fully digital future where accounts payable plays a strategic role in the business. Fail and you’re stuck processing paper and PDFs forever. Join us to learn how to increase the adoption of e-Invoicing initiatives with your suppliers.

Sponsored by: Tradeshift

Wednesday, April 21

10:00 – 10:45am ET

Live Session

Presented By: Laura Listwan, Senior Vice President, Head of Commercial Payments Products at Fifth Third Bank

Daily Kickoff | Payment Innovation: What It Means To You

Innovation in the payment space is happening at an unprecedented pace. What are the implications of emerging payment options, such as RTP, Zelle and Push to Card, as well as emerging technology, such as APIs and distributed ledger mean to your company’s Accounts Payable and Accounts Receivables areas?

Sponsored by: Fifth Third Bank

11:00 – 12:00pm ET

Live Session

Presented By: Mark Brousseau with Christy Brewer, Global Business Development Manager, AP at Celonis, George Thomas, VP of Sales at ActiveWorx, Matt Postlethwait, Business Development Manager at Esker, Navin Gupta, Executive VP & Head BPM Services at Datamatics, and Reginald Twigg, Solution Expert & Director of Product for AP, Financial Operations, and Logistics at ABBYY

Town Hall | The Accounts Payable Automation Answer Forum

Seventy-one percent of accounts payable leaders say their department will automate further before year’s end.  Even departments that describe themselves as “largely automated” plan to deploy more technology.  But many accounts payable leaders are unsure of the best technologies and approaches to automation to use.  Many are wondering what to do with their existing invoice processing systems and the best way to deploy a new system when everyone works at home.  Other accounts payable leaders need suggestions for selling cost-conscious senior managers on automation.  Join us for this virtual town hall meeting as our panelists answer your questions about accounts payable automation.

Sponsored by: Celonis, Esker, ActiveWorx, Datamatics, ABBYY

12:15 – 1:00pm ET

Demo Session

Presented By: Daniel Shore, Solution Engineer at Medius and Shannon Kreps, VP Product Marketing at Medius

Demo | Driving Resilience with Automation: Digitize & Streamline the Entire Invoice to Payment Process

 2020 was the year organizations around the world decided that a "good enough" AP process could no longer support the greater enterprises' financial operations. Leaders in Finance need to turn to modern, end-to-end automation to ensure they have complete coverage of the invoice-through-payment process. Join this demo to see first-hand how Medius helps you make sure you can efficiently capture invoice data, leverage cutting-edge technology to enable truly touchless processing and optimize supplier payments with a solution that's built to keep businesses like yours operating effectively no matter what 2021 has in store for us.

Sponsored by: Medius 

1:15 - 1:45pm ET

Live Session

Presented By: Jim Sadik, Managing Director - Unclaimed Property, True Partners Consulting LLC

2021 - The Year of Unclaimed Property

This session will summarize short, medium, and long term risks associated with the states’ enforcement of this complex regulatory requirement.

2:00 – 2:45pm ET

AR Demo Session

Presented By: Daniel Holton, Regional Sales Manager at Dade Systems

AR Demo | DadePay Mobile AR

DadePay Mobile AR removes the operational challenges of accepting payments in the field. Most commercial mobile deposit services offered through your bank only captures the check deposit. DadePay Mobile AR is designed for the field rep to capture the check or ACH payment and the remittance information in one simple process. The mobile app workflow is optimized so that the user selects the customer and the payment type, takes a picture of the payment and related documents and the process is complete. The mobile app can also account for the receipt of cash and be enabled to accept credit cards. With this AR automation technology, you can even email a receipt to the customer.

Sponsored By: Dade Systems

2:00 – 2:45pm ET

Demo Session

Presented By: Christy Brewer, Global Business Development Manager, AP at Celonis

Demo | Celonis Accounts Payable Execution App

Celonis' Accounts Payable execution app optimizes and automates A/P execution across ingestion, processing, and clearing without disrupting your existing system landscape. Our role-based application is purpose built for A/P specialists, team leads, and leaders and brings together process mining, machine learning, and automation to power the next generation of Accounts Payable technology. Join this demo session to see how Celonis intelligently ingests invoices with Machine Learning, detects and automatically resolves common exceptions, prevents duplicate payments, and optimizes payment timing so you never pay a day early or a day late.

Sponsored by: Celonis

3:00 – 3:45pm ET

AR Demo Session

Moderated By: Mark Brousseau

AR Demo Session 

Details Coming Soon

3:00 – 3:45pm ET

Demo Session

Presented By: AppZen

Demo Session 

Details Coming Soon

Sponsored By: AppZen

4:00 – 4:30pm ET

Live Session

Presented By: Peter Battista, VP of Business Development at PRGX and Zach Braford, Director of Product Management at PRGX

AP Session | The Hidden Benefits of Profit Recovery: How Accounts Payable Recovery Audit Programs are an Essential Tool to Boost your Bottom Line

Attendees of this session will learn about the benefits of an Accounts Payable Recovery Audit program. Topics addressed include what is a recovery audit, ways to overcome common challenges, the optimal time to conduct an audit and key steps for organizations to take when implementing an audit strategy for success.

Sponsored By: PRGX

4:30 – 5:00pm ET

Live Session

Presented By: Judy Bicking, Senior Trainer, IOFM

Credit & Collections Master Class Introduction

In this incredibly challenging, unpredictable, and competitive marketplace, it is more important than ever to help your company become more profitable by securing a strong and consistent cash flow to meet the needs of the business. But how do you protect the company’s cash and support sales at the same time? How do you meet, or better yet exceed, DSO goals? How do you reduce the time it takes to on-board a new customer to meet their ship immediate requirements? Now is a great time to enhance your credit and collections skills and learn best practices that will help you achieve this and so much more by attending the Credit & Collections Master Class being held on April 23 from 11:00 AM to 4:45 PM EST.

Thursday, April 22

10:00 – 10:45am ET

Live Session

Presented By: Aaron LeHew, Business Development Manager at Esker, and Frank Cook, Senior Engagement Manager at Esker

Daily Kickoff | Building a Business Case & Managing Change in a Digital World

Faster processing speeds, fewer errors, better visibility, and increased reporting options: Accounts receivable and Payable automation is all you’ve ever dreamed of and more!

Now it’s time to share that dream with your boss and the rest of your team. Unfortunately, people are afraid of change, which can make your job more difficult. Old habits (like sticky notes & Excel spreadsheets) die hard, but all parties involved need to be actively engaged for a project to be successful. First, you’ll need an unbeatable business case to demonstrate the value of AR & AP automation to the C-Suite. Then, you’ll need an approach that helps staff understand the need for change, and what they and the business are gaining by delivering the right information to the right people at the right time.

In this session, you’ll learn:

- The best strategies for convincing upper management that automation is the way to go

- How to internally sell AR & AP automation to various teams and engage staff at all levels to prepare for the switch

- Change management techniques to ease the transition to automated processes

Sponsored By: Esker

11:00 – 11:45am ET

Demo Session

Presented By: Kristine Butterbaugh, Solution Principal at Sovos and Taylor Scofield, Sovos

Demo | Save Time and Reduce Unclaimed Property Risk with Sovos Software

States are increasing focus on unclaimed property as a revenue source. Effectively manage your unclaimed property to safeguard your organization from rapidly changing obligations, audits, and penalties. Sovos’ software manages the process, ensuring you meet all requirements with minimal time and effort. Learn how to easily consolidate all your property from any number of systems in one easy to use solution, effectively maintain all of your records, manage the due diligence process and generate reports for individual or multiple states in seconds. Join us to learn how our easy-to-use software can save you time and reduce your unclaimed property risk.

Sponsored by: Sovos

12:15 – 1:00pm ET

Demo Session

Presented By: Anand Misra, Director of Product & Partner Marketing at Tipalti and Nick Corradino, CPA, Solutions Consultant at Tipalti

Demo | Automating Payable Operations - A Holistic Approach

You will learn:

• Challenges the discipline of finance faces today

• Recommendations on how you can take a holistic approach to automating payments operations

• Overview of the Tipalti solution

• Examples of customers who have benefited from smart automation

Sponsored by: Tipalti

1:00 - 1:30pm ET

Live Session

Presented By: Rocco Lueck, Assistant Professor, D’Youville College Department of Business

Fraud Prevention vs Fraud Detection: Where to focus your efforts

Often times organizations may focus efforts on detection. However, without proper training, anti-fraud policies, an organizational culture that supports fraud prevention programs, the detection phase may not come to be. This session will preview his half-day workshop.

1:45 – 2:30pm ET

AR Demo Session

Moderated By: Mark Brousseau

AR Demo Session

 Details Coming Soon

1:45 – 2:30pm ET

Demo Session

Presented By: Daniel Kimpton, Director of Sales at Statement Matching

Demo |  How to Proactively Identify Missing Credits/Invoices, Miss-Postings and Duplicates 

Join this live demo to see how other AP departments are proactively reconciling supplier statements to identify and resolve missing credits/invoices, miss-postings and duplicates. Companies all over the world are seeing significant benefits, including paying more suppliers on time, having fewer queries to deal with and reducing aged GRNI balances.

Highlights of the live demo include:

- Automating Excel, PDF and Paper statements

- Managing exceptions

- Sharing reports with suppliers to resolve discrepancies with status updates

- Identifying problem suppliers

At the end of the session we’ll explain how to try it out with your data and pricing.

Sponsored by: Statement Matching

2:45 – 3:30pm ET

Demo Session

Presented By: Max Toso, Senior Sales Engineer at Esker, and Hillary Anderson, Senior Sales Engineer at Esker

Demo | Digital Transformation in Finance: Optimizing Cash Conversion Cycles with Esker Automation

Recent years have brought game-changing innovations in technologies that have prompted more and more businesses to digitally transform their financial operations. And as AP and AR departments continue the transition to automation and virtual workspaces, finding the right solution and partner that meets your organization’s unique needs is now a necessity for staying efficient and competitive. In this demo, you’ll get to see Esker’s Accounts Payable and Accounts Receivable solution interfaces in action. Experience firsthand how Esker’s AI-powered automation eliminates the pains of manual AP invoice processing and removes the all-too-common obstacles preventing your business from collecting receivables in a timely manner. Register now to take Esker for a spin and start unlocking new value in cash conversion cycle.

Sponsored by: Esker

3:45 – 4:30pm ET

Demo Session

Presented By: Scott McKeon, Chief Growth Officer at iPayables

Demo | Leveling Up Your Automation

This demo will cover the basics of an enterprise-level automation solution. We do not believe in “one-size-fits-all” automation because each company and accounts payable department is different. As such, this flexible solution provides the high functionality, compliance, and control that allows it to serve the different needs that may come up in AP departments. To help you understand how this enterprise-level solution can benefit your company, we will cover:

• Best-in-class automation practices

• Common department needs and shortcomings

• Workload reduction

• Workflow capabilities

• Payment options

We encourage you to come prepared with questions regarding your department’s needs so we can discuss how an enterprise-level solution can address them.

Sponsored by: iPayables

4:30 – 5:00pm ET

Live Session

Presented By: Jess Scheer, Executive Editor, IOFM

Tactical and Practical Ways to Maximize Your Automation Investment

When your boss approves an AP automation investment, the clock starts ticking on when results are expected. And your ROI timetable can be undermined if you’re trying to automate an inconsistent process. Mitigate risk from your automation journey by identifying and addressing the most common reasons AP automation investments fail to deliver anticipated results. In just 30 minutes, IOFM’s Executive Editor Jess Scheer will preview his Friday workship aimed at identifying how your processes approach needs to change and how you can best manage those changes.

Friday, April 23

10:00 – 10:45am ET

Live Session

Presented By: xSuite

Daily Kickoff | xSuite

Details Coming Soon

 Sponsored by: xSuite

11:00 – 1:45pm ET

Live Workshops (FREE for IOFM Members, $349 for Non-Members)

Morning Workshops (select one): 

What does it take to Build a Strong Fraud Prevention Program

Presented by: Rocco Lueck | Assistant Professor at D’Youville College
Department of Business

Does your organization have a culture that supports fraud prevention? Does your organization have policies in place so that an employee knows who to report a symptom of fraud to? Is there training regarding these policies? Is the training effective? This workshop will focus on building the foundations of a good organizational fraud prevention program.

How to Attain Full Value from your Automation Investment

Presented by: Jess Scheer | Executive Editor IOFM

Investing in AP automation is usually a once-in-a-career decision. There’s little institutional knowledge to help guide you. And given the stakes, it can be highly anxiety producing. But it doesn’t have to be. In less than three hours, IOFM’s executive editor Jess Scheer will walk you through the successful journey of those that have successfully automated their AP processes – providing peer-tested self-assessments and templates to help guide you at each step. Regardless of where you are on your automation journey, this hand’s on workshop will help you mitigate the risks that come as you embark on transformative change.

Credit & Collections Master Class: Management

Presented by: Judy Bicking  | Senior Trainer IOFM

In this incredibly challenging time, it is more important than ever to help your company become more profitable by securing a strong and consistent cash flow. But how do you protect the company’s cash and support sales at the same time?  How do you meet or, better yet, exceed DSO? How do you reduce the time it takes to on-board a new customer to meet their ship immediate requirements? Now is a great time to enhance your credit and collections skills and learn best practices that will help you achieve this and so much more by attending this class taught by our senior trainer Judy Bicking.

Three Steps to Successful Vendor Setup and Maintenance

Presented by: Debra R Richardson, MBA, APM, APPM, CPRS

Vendor Master File (VMF) guru Debra Richardson will share what she’s learned over decades:
• 5 Authentication Techniques;
• 12 Internal Controls;
• 13 Best Practices with immediate takeaways to implement now.

Her time-tested strategies for vendor setup and maintenance can help reduce the potential for fraud, regulatory fines, and bad vendor data. Her focus is comprehensive, including:  Onboarding new vendors,   Changes for existing vendors,   Collection of vendor banking and other sensitive data,  Vendor privacy considerations and tips to keep a clean vendor master file.

Her techniques work, whether you have no clearly defined process, a paper/electronic form, or a vendor self-registration portal.

2:00 - 4:45pm ET

Live Workshops (FREE for IOFM Members, $349 for Non-Members)

Afternoon Workshops (select one):

Unclaimed Property: Assessing & Managing Compliance Exposure in 2021 and Beyond

Presented By: Jim Sadik | Managing Director - Unclaimed Property,  True Partners Consulting LLC

States have already begun to look at unclaimed property as a way to offset the declining revenues and budget shortfalls brought on by the economic disruption of 2020. Join us as industry experts discuss states’ near and long-term state enforcement measures, including audits, compliance “invitations”, and increased penalty and interest assessments. Working through a series of easy to understand modules, you will learn ways to best position your company to withstand increased attention to unclaimed property in 2021.

The Essential Soft Skills of Leadership

Presented By: Nicole Caley, Founder and President, Payables Solution Partners, LLC.

In today’s competitive world, everyone is striving to go the extra mile to stand out from the crowd. However, leaders consistently seem to fall short in areas such as empathy, genuineness, conflict management, creating trust, and inspiring their teams. Simply put - being mediocre isn’t going to cut it anymore. And, if leaders weren’t challenged enough, in the blink of an eye, 2020 caused many of us to have to learn to manage remote teams with no training or preparation. In this workshop, we will focus on cultivating those soft skills and building a foundation that will benefit you both personally and professionally. Join us as we take a deeper dive in:

  • Leader’s Toolkit - Integrity, Empathy, Genuineness, & Humility
  • Building that foundation and gaining trust with one’s team
  • Leadership Effectiveness - Successfully leading various personalities remotely
  • The Importance of Celebrating Victory

Credit & Collections Master Class: Collections

Presented By: Judy Bicking | Senior Trainer IOFM

A sale does not become revenue until the money is collected. In the current economy, B2B and B2C collections are extremely challenging. The longer it takes to collect the dollars, the less you can espect to collect. If the dollars are not collected; it could potentially be a misstatement of the company’s earnings, and a potential overstatement of the company’s profit. This workshop will review best practices and techniques to improve the credit & collections process, laws and regulations to make sure the process is compliant and so much more.

Continuing Education Credits available:

Receive up to 12 CEUs towards IOFM's AP and P2P Certification programs:

AP Certification Seal  APP Certification Seal

Receive 3 CEUs per day towards maintaining any AP, P2P, AR, and O2C related program through IOFM! These programs are designed to establish standards for the profession and recognize AP, P2P, AR, and O2C professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge.

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