The Importance of Relationships in Credit and Collections

May 9, 2022

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Podcast Series – The IOFM Ask the Expert Team

The IOFM Ask the Expert panelists are the folks who offer up their industry knowledge and experience to answer member questions. For our podcast series, we’re speaking to them one-on-one about topics that are of particular interest to them, sharing their insight, experience and stories. Join us — have a listen!


Good relationships in credit and collections make all the difference to a successful strategy. Both internal relationships with sales and management, and external relationships with customers are key to creating an environment of openness, collaboration — and ultimately, receivables success — yet it’s sometimes a delicate balance. Lisa stresses communicating early and often is important to making certain all the stakeholders are aware of a collections situation, to discovering why an invoice hasn’t been paid, and making sure the issues are resolved to ensure accurate and timely payments.


Lisa Rolfe, ARM, Credit and Receivable Manager, The Reynolds Company

Lisa Rolfe, ARM, has 30 years’ experience in the Accounts Receivable and Accounts Payable field, so is familiar with both sides of financial operations. For the last 15 years, she has worked at The Reynolds Company in Greenville, SC, a manufacturer of industrial adhesives, and is currently Credit and Receivable Manager there. She’s passionate about working in collections, and enjoys building relationships with customers and problem-solving, finding resolutions to difficult situations.

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Continuing Education Credits available:

Receive 1 CEU towards IOFM programs:

AR-certFinal-AOCReceive 1 CEU towards maintaining any AR and O2C related program through IOFM! These programs are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge.

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