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Strategies For Communicating Bank Changes with Customers
June 10, 2025
Q. If AR is planning to change its banking information, what are the steps it should take to reach out to its customers’ AP departments to ensure that payment changes are made timely and that their payments are going to the proper bank? What is the best vehicle to communicate with the vendor? We struggle with communications where customers are difficult to reach by phone, and where emails do not drive the changes we’re asking customers to make. We are looking for a smooth transition to…
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