Measuring Your AP Performance: Efficiency Benchmarks, Part 1

Introduction The first step in any improvement journey is to quantify where you’re starting. That’s a challenge for many AP leaders because it’s difficult to recognize the most relevant measures and then determine who to compare your results against. This report is designed to demystify the measurement and benchmarking process to help you get a jumpstart on your AP process improvement efforts. The findings are based on a two-year study conducted by IOFM of 388 AP functions. FIGURE 1. KEY…