Improving Your O2C Process by Breaking Down Silos and Implementing Best Practices

May 9, 2022

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Podcast Series – The IOFM Ask the Expert Team

The IOFM Ask the Expert panelists are the folks who offer up their industry knowledge and experience to answer member questions. For our podcast series, we’re speaking to them one-on-one about topics that are of particular interest to them, sharing their insight, experience and stories. Join us — have a listen!


In this podcast, Defays discusses the problem of siloing in the O2C process and how that can impact the business’s bottom line. He also offers suggestions for improving O2C operations by using training resources, benchmarking and best practices as tools for broadening perspective and getting out of “we’ve always done it that way” mode.


Benjamin Defays, Senior Manager of Treasury and Order-to-Cash, Koch Engineered Solutions

Benjamin Defays is Senior Manager of Treasury and Order-to-Cash with Koch Engineered Solutions in Luxembourg. He has 10 years working in treasury and is currently in charge of treasury and OTC operations across the globe. He also teaches Treasury management at the Chamber of Commerce and is a board Member of the Treasurers' association in Luxembourg. He also is a co-creator of and trainer for an online treasury master class.

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Continuing Education Credits available:

Receive 1 CEU towards IOFM programs:

AR-certFinal-AOCReceive 1 CEU towards maintaining any AR and O2C related program through IOFM! These programs are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge.

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