Five Collections Best Practices - An In-Depth Look

A not uncommon refrain of AR management is that their collectors are not adequately trained in the basics of solid collection practices, or do not follow the department’s procedures properly. Such observations may well be accurate in a given case, however it is critical that AR managers ask themselves whether they are arming their collectors adequately to be successful. Is ongoing training and feedback provided? Is there a clear collections policy in place? Is the rest of the AR operation…