Team Management

Leading an AR function isn’t easy. The strategies and tactics change based on hour your department is structured. IOFM recognizes the unique set of challenges facing AR leaders managing within a silo function verses those operating cross-functionally as part of an Order-to-Cash process and/or housed within a Shared Service Center.

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How to Break Down Silos and Build a Customer-Focused O2C Team

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When Darin Ball, Vice President, Credit and Collections, first came on board at DS Services of America Inc., he found a silo structure separating the components of the 16 employees that make up the order-to-cash process. Learn how he transformed the culture of the department, engaged employees, and built a customer-focused team. 

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  1. AR Needs to Communicate With AP—Inside and Outside of the Organization
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Strategies & Tactics

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Accounts Receivable and Billing

AR Needs to Communicate With AP—Inside and Outside of the Organization

Team structure and titles

Managing Shared Service

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How Andersen Corporation Opens the Door to Better Cash Flow

A Primer on Shared Services

Finding Zen Between AP & AR

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How Andersen Corporation Opens the Door to Better Cash Flow

At Andersen Corporation, the largest window and door manufacturer in North America, the secret to bringing in cash and having best-in-class DSOs lies… Read More

Order-to-Cash Manager Certification (AOCM) – Self-Study Online Course

Course Description

Managing cross-functionally brings a unique set of leadership challenges. This course highlights best practices from organizations

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Accounts Receivable Manager Certification (ARM) – Self-Study Online Course

Course Description

The course is designed to equip you for both managing your team now and preparing to manage your team in the future—by

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