Team Management

Leading an AR function isn’t easy. The strategies and tactics change based on hour your department is structured. IOFM recognizes the unique set of challenges facing AR leaders managing within a silo function verses those operating cross-functionally as part of an Order-to-Cash process and/or housed within a Shared Service Center.

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How to Break Down Silos and Build a Customer-Focused O2C Team

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When Darin Ball, Vice President, Credit and Collections, first came on board at DS Services of America Inc., he found a silo structure separating the components of the 16 employees that make up the order-to-cash process. Learn how he transformed the culture of the department, engaged employees, and built a customer-focused team. 

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