Team Management

Leading an AR function isn’t easy. The strategies and tactics change based on hour your department is structured. IOFM recognizes the unique set of challenges facing AR leaders managing within a silo function verses those operating cross-functionally as part of an Order-to-Cash process and/or housed within a Shared Service Center.

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How to Break Down Silos and Build a Customer-Focused O2C Team

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When Darin Ball, Vice President, Credit and Collections, first came on board at DS Services of America Inc., he found a silo structure separating the components of the 16 employees that make up the order-to-cash process. Learn how he transformed the culture of the department, engaged employees, and built a customer-focused team. 

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Collaborating with key stakeholders—both inside and outside the organization—is beneficial when planning improvement activities, designing new… Read More
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AP teams are already adopting automation systems – they’re ahead of the curve – and your AR teams are being forced… Read More
One universal truth is that your job will be easier if you can make your boss look good to her boss. For most of us in AR, that means understanding… Read More