Process Improvements Aid Customer and Employee Satisfaction: Q&A

February 28, 2017

Share

Improving cross-functional processes like Order to Cash (O2C) isn’t just about squeezing out costs or freeing up the time of finance or procurement professionals. Poorly run processes can damage your relationship with your customers and drive away your best employees. Case in point: At a mid-sized IT services company, the combination of multiple legacy billing systems and no centralized master data repository meant that when a customer returned an item, it would take, on average, more than…

  Free with Starter Membership!

Join IOFM today as a Free Starter Member to get access to hundreds of Articles, Webinars, Expert Answers, Resource Downloads, and more!

Join Today

Subscribe to our Newsletter

You may unsubscribe from our mailing list at any time. Diversified Communications | 121 Free Street, Portland, ME 04101 | +1 207-842-5500