Process Improvements Aid Customer and Employee Satisfaction: Q&A

Improving cross-functional processes like Order to Cash (O2C) isn’t just about squeezing out costs or freeing up the time of finance or procurement professionals. Poorly run processes can damage your relationship with your customers and drive away your best employees. Case in point: At a mid-sized IT services company, the combination of multiple legacy billing systems and no centralized master data repository meant that when a customer returned an item, it would take, on average, more than…