A Primer on Shared Services

Increasingly, organizations are being called upon to better manage and control costs, provide improved services, and leverage information more effectively. To address these challenges, many organizations are moving—or considering a move—to shared services. According to the American Productivity & Quality Center (APQC), "shared services" is the term used for the standardization, re-engineering, and consolidation of a function within a company. The funding and resourcing of an organization's…