Process & Principles


Traditional benchmarking was a long and labor-intensive process, involving thorough self-analysis and process mapping, identifying best-in-class companies, soliciting information from them, and then… Read More
Financial operations professionals seeking effective ways to achieve improvement in terms of accurate and speedy vendor payments, error-free transactions, and value-added vendor relationships would… Read More
The Insider asked four IOFM Advisory Panelists what they will do with the insights they have gained from the IOFM Benchmarking Reports. What They Told Us Bilyana Gavrilova, Shared Services Manager,… Read More

By Brian Rosenberg

Many procure to pay operations use metrics to measure the success of their operations, but not all of these organizations fully leverage this information to drive process

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Even when processes seem to be running smoothly in accounts payable and other finance functions, there’s always room for improvement. “Process improvement is important for so many reasons,”… Read More

This template is a tool for documenting measurements of an observed activity as part of your internal AP benchmarking or quality control metrics. Format Microsoft

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By Pam Miller, APMD

A metrics program provides valuable information to help manage your AP department effectively. The challenge lies in determining how many metrics should be kept—and which

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Q. Do the key metrics for Invoices per processor and cost per invoice customarily include Travel… Read More
Application "It's like punching a giant marshmallow ... it's so hard to make a lasting impact," exclaimed a frustrated manager trying to effect change. How do you overcome the inertia and even… Read More
Benchmarking Borrow …, adopt, adapt, advance! Imitate creatively, adapt innovatively- Christopher Bogan So you have mapped your processes and gathered metrics. In the quest to improve processes… Read More

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