Process & Principles

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Application "It's like punching a giant marshmallow ... it's so hard to make a lasting impact," exclaimed a frustrated manager trying to effect change. How do you overcome the inertia and even… Read More
Benchmarking Borrow …, adopt, adapt, advance! Imitate creatively, adapt innovatively- Christopher Bogan So you have mapped your processes and gathered metrics. In the quest to improve processes… Read More
Define and Research Facts are stubborn things. — John Adams Metrics and benchmarks provide a solid foundation for improvement. Trying to bring about change is a tall order, whether persuading… Read More
The Set Up: What Metrics Can Do This is the first in a series of articles on metrics and benchmarking and their role in AP process improvement, employee growth, and savings to the bottom… Read More
Before you venture outside your organization to search for best practices, look in your own backyard. You may find that one of your departments is saving 50% on a particular process because they… Read More
Kathy Sharp, Executive Director of Accounts Payable for MGM Resorts International in Las Vegas, recently embarked on a quest to improve invoice processing and other processes in AP. “Our AP… Read More
Q.  I am currently assessing the success of our virtual card payment program and am looking for… Read More
Q. Are there any companies out there who will do a deep dive into a particular industry to compile… Read More

Traditional benchmarking was a lengthy process that might take nine months or more, and generally required multiple in-person site visits. By the time the study was complete, the organization’s

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Traditional benchmarking was a lengthy process that might take nine months or more, and generally required multiple in-person site visits. By the time the study was complete, the organization’s… Read More
If your organization is planning on benchmarking its processes and procedures–or is simply exploring the idea of doing so–it is critical to approach the effort thoughtfully, so that your… Read More

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