Customer Service

Q. What are some of the best AP customer service metrics/SLAs to measure and improve the… Read More

Q. (cont.) 

Our department has a customer service person. She responds to vendor phone calls

… Read More

Q (cont.) or has the industry moved to email/chat in order to save resource costs? I'd like to

… Read More

Q. (cont.) Also how did you handle vendor master cleanup prior to going to portal? A. Per Judy

… Read More

Per our practitioner expert, Judy Bicking:As long as your PO is set up using the supplier's SKU

… Read More

Q. (con't.) This seems like a new collection tactic. I am looking for a standard email reply for

… Read More

Use this survey to give vendors an opportunity to provide feedback, to help you determine what types of improvements you need to focus on to improve

… Read More

This template can be used to compile the results of your organization's customer surveys. Microsoft Excel

… Read More

This template can be used as a guideline for creating and customizing your own customer satisfaction survey. Microsoft Word

… Read More

This is a sample survey to query your customers to see what they are thinking and to gather suggestions for

… Read More