Customer Service

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Course Description

Every organization has a P2P process (buying and paying for goods and services), but most are unmanaged—separated by an operational wall between Procurement and Accounts

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Q. How are healthcare and other organizations accommodating hardship cases among their patients or… Read More
Q. We are team of five in my AP department. We rotate the management of AP inbox inquires among… Read More
Q. How are AP Departments handling vendor inquiries? Our department has a hotline and an email… Read More
Q. What is the best way to use Salesforce as a customer service tool to build metrics on customer… Read More
Q. What are some of the best AP customer service metrics/SLAs to measure and improve the… Read More

by Chris Dritsas, Accounts Payable Manager

Use Win-Win Communication in a Client-Facing AP Environment

Top-quality customer service to both internal and external customers is our number-one goal in

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by Chris Dritsas, Accounts Payable Manager Use Win-Win Communication in a Client-Facing AP Environment Top-quality customer service to both internal and external customers is our number-one goal in… Read More

As accounts payable managers free their time through automation and integrated systems, the AP manager’s function is transforming from one of “sweating the details” to delivering

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As accounts payable managers free their time through automation and integrated systems, the AP manager’s function is transforming from one of “sweating the details” to delivering value-added… Read More

Q (cont.) or has the industry moved to email/chat in order to save resource costs? I'd like to

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