Customer Service

Q. What is the best way to use Salesforce as a customer service tool to build metrics on customer… Read More

Q. What are some of the best AP customer service metrics/SLAs to measure and improve the… Read More

by Chris Dritsas, Accounts Payable Manager

Use Win-Win Communication in a Client-Facing AP Environment

Top-quality customer service to both internal and external customers is our number-one goal in

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by Chris Dritsas, Accounts Payable Manager Use Win-Win Communication in a Client-Facing AP Environment Top-quality customer service to both internal and external customers is our number-one goal in… Read More

As accounts payable managers free their time through automation and integrated systems, the AP manager’s function is transforming from one of “sweating the details” to delivering

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As accounts payable managers free their time through automation and integrated systems, the AP manager’s function is transforming from one of “sweating the details” to delivering value-added… Read More

Q (cont.) or has the industry moved to email/chat in order to save resource costs? I'd like to

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Q. (cont.) Also how did you handle vendor master cleanup prior to going to portal? A. Per Judy

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Per our practitioner expert, Judy Bicking:As long as your PO is set up using the supplier's SKU

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Q. (con't.) This seems like a new collection tactic. I am looking for a standard email reply for

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Use this survey to give vendors an opportunity to provide feedback, to help you determine what types of improvements you need to focus on to improve

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