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Customer Service
by Debra R. Richardson, MBA, APM, APPM, CPRS
Calculating a rock-solid return on investment (ROI) for an accounts payable (AP) vendor self-registration portal project can be daunting.
Q. What are some of the best AP customer service metrics/SLAs to measure and improve the… Read More
Q. (cont.)
Our department has a customer service person. She responds to vendor phone calls
… Read More
by Chris Dritsas, Accounts Payable Manager
Use Win-Win Communication in a Client-Facing AP Environment
Top-quality customer service to both internal and external customers is our number-one goal in
… Read Moreby Chris Dritsas, Accounts Payable Manager
Use Win-Win Communication in a Client-Facing AP Environment
Top-quality customer service to both internal and external customers is our number-one goal in… Read More
As accounts payable managers free their time through automation and integrated systems, the AP manager’s function is transforming from one of “sweating the details” to delivering
… Read MoreAs accounts payable managers free their time through automation and integrated systems, the AP manager’s function is transforming from one of “sweating the details” to delivering value-added… Read More
Q (cont.) or has the industry moved to email/chat in order to save resource costs? I'd like to
… Read MoreQ. (cont.) Also how did you handle vendor master cleanup prior to going to portal? A. Per Judy
… Read MorePer our practitioner expert, Judy Bicking:As long as your PO is set up using the supplier's SKU
… Read MoreQ. (con't.) This seems like a new collection tactic. I am looking for a standard email reply for
… Read MoreUse this survey to give vendors an opportunity to provide feedback, to help you determine what types of improvements you need to focus on to improve
… Read MoreWhat are you waiting for?
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