Customer Service


Q. We are a service business with our AP department residing in a shared services setting. We have… Read More
Q. We're looking at implementing a ticketing system for our P2P Helpdesk and wanted to check what… Read More

Course Description

Every organization has a P2P process (buying and paying for goods and services), but most are unmanaged—separated by an operational wall between Procurement and Accounts

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Q. How are healthcare and other organizations accommodating hardship cases among their patients or… Read More
Q. We are team of five in my AP department. We rotate the management of AP inbox inquires among… Read More
Q. How are AP Departments handling vendor inquiries? Our department has a hotline and an email… Read More
Q. What is the best way to use Salesforce as a customer service tool to build metrics on customer… Read More
Q. What are some of the best AP customer service metrics/SLAs to measure and improve the… Read More

by Chris Dritsas, Accounts Payable Manager

Use Win-Win Communication in a Client-Facing AP Environment

Top-quality customer service to both internal and external customers is our number-one goal in

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- How to Promote Win-Win Communication The need for sound communication is critical to success in the client-facing environment in which we work. Strive to create “win-win communication” with… Read More

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