How to Use Metrics and Benchmarking Effectively

The Set Up: What Metrics Can Do - Need to make changes in your organization? (Who doesn't?) How do you argue effectively for change? How do you get attention for accounts payable at all (outside of paying your primary supplier late)? The answer, says Judy Bicking, is metrics and benchmarking. Bicking is former European Shared Services Project Director for Johnson and Johnson (just one role in a 25-plus year successful career with the giant manufacturer of health care products and related…