Do This, Not That: 7 Tips for Enhancing the Customer Experience with AR Automation

As we begin a new decade, customer experience has arguably become the biggest key brand differentiator. Accounts receivable (AR) leaders are increasingly in search of new ways to ensure their people and processes not only remain efficient and cost-effective, but closely align with the needs of their customers. Easier said than done?

Join us for a revealing webinar that examines the significant impact that solutions like AR automation have on customer experience, why ERP systems alone are not enough, and some of the ways today’s companies can gain a competitive edge by:

• Optimizing customer interactions thanks to fewer manual interruptions & easy-to-access analytics
• Streamlining dispute resolution & offering customer convenient self-service portal options
• Building greater trust in your team members & overall business brand & reputation

It’s 2020 — is your AR strategy customer committed?

Mark Brousseau
President, Brousseau & Associates 

Over the past 26 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons. 

Mike Nortman
Senior Account Executive, Esker

Mike Nortman is a senior account executive with Esker. He’s been with Esker for nearly 5 years working with companies to quit paper and automate business process efficiencies. Mike has worked with many finance and credit leaders to help guide them in automating their accounts receivables and collections process.

Prior to Esker Mike worked with both consumer packaging and med device companies, seeing firsthand the challenges AR presents and how it impacts both the company and their customers.

This webinar is provided free of charge and underwritten by a sponsor.

Following the webinar, you may be contacted by the sponsor with information about their products and services.