Improving The Customer Experience with AR Payments

Today’s customer has come to expect the ease, convenience and efficiency that electronic payment options provide. That goes for B2C and B2B customers alike, the latter of whom are trading in paper checks for electronic payments at an accelerated rate.

Many organizations were forced to embrace digital adoption during the pandemic, and companies must modernize in order to stay competitive in today’s market. In the midst of uncertain economic times, it has never been more important to provide diverse payment options and streamlined payment processing.

But offering customers electronic payment options comes with the heavy burden of compliance obligations and complex regulations. And companies on the B2B side often face the added challenge of a high volume of payments with multiple users and teams, and extensive payment rules.

A payment solution that provides flexibility, customized functionality, deep back-office integration, and the ability to scale is crucial to provide streamlined payments and electronic payment options that can directly improve customer experience.

In this webinar, learn how to: 

• Improve customer experience + retention with payment options
• Streamline billing presentment for your customer and your organization
• Eliminate the burden of complex regulations and compliance

Mark Brousseau
President, Brousseau & Associates 

Over the past 26 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons.

Scott McKeon
VP, Bussiness Development and Sales, DocuPhase Payments

Scott McKeon is the VP of Business Development and Sales at DocuPhase Payments. He is responsible for driving revenue growth for this division of DocuPhase and coordinating overall product line performance. Prior to joining DocuPhase, Scott was the Chief Growth Officer at iPayables where he helped grow the business 5X over 5 years. Prior to iPayables, Scott was Vice President of Business Operations for Spireon where he was responsible for driving annual revenue growth of $200M, and prior to joining Spireon, Scott led business operations of a $800M apartment portfolio for Shea Properties and led the acquisition of over 40 hotels for Apple REIT Hospitality. Scott has a B.A. in Liberal Arts from Southern Virginia University and serves as a member of the SVU Board of Trustees and as President of the SVU Alumni Association. Scott also earned a dual-degree MBA and Master’s in Real Estate Development from the University of Southern California.