Catalina's Move to AR Automation

By Bilyana Gavrilova, AOCM, APS, APM For many years, it was difficult for AR to build a case for automation at Catalina. Ironically, one of our biggest challenges was that we had a hard-working team that got things done efficiently, and we had virtually no bad debt. As a result, the organization was under no immediate pressure to make a change and automate. “Fixing” something that isn’t necessarily broken — and that seems to be working well — doesn’t justify a major expenditure in most…