The Doctor Is In: Healing a Hospital Chain’s Revenue Cycle

Meet Joseph Godinho, a man of many talents. His toolbox of skills includes collection expertise, analytical abilities, diplomacy, and patience. Godinho's skills were put to the test when he embarked upon a project to improve revenue cycle management for a leading hospital chain in India. As the project lead, his six-month-long assignment involved examining the hospital's existing people, processes, and technology to find solutions for the hospital's ailing accounts receivable. (His employer,…