Case Studies

For more than three years, Jason Rupaka, ARM, has managed the accounts receivable department at Foley Carrier Services (Hartford, CT), a company that manages mandated DOT regulatory safety compliance… Read More

Top of the World Headwear (Norman, OK) produces hats and other items branded with team logos that are sold at college and university stores. Its sister company, Captivating Headwear, makes similar… Read More

Working in collections no doubt provides workers with interesting stories to tell around the water cooler, but the unfortunate reality is that the stories you hear are often negative. A customer… Read More

Using the aging report as the sole means of prioritizing your collections is a flawed but common approach. Too frequently, collections professionals will base their strategy on which customer has the… Read More

Jimmy Worrell Like many credit managers, Jimmy Worrell receives numerous calls and emails from collection agencies soliciting his company's business. Callers tout their services, are very talkative… Read More

Morisso Taieb For Morisso Taieb, the search starts with Google and may later extend to LinkedI®, Facebook, Twitter and possibly back to Google. "I am looking at the web presence of the potential… Read More

Patrick Baker, Coface North America's national collections manager, shared some of his collection tips. His experiences apply to all collectors. They must wear many hats and possess customer service,… Read More

Most AR and credit managers have heard of Six Sigma, a set of analytical tools—first developed at Motorola in the 1980s—that employs measurement and analysis techniques to improve processes and

… Read More