How McKesson Leverages Six Sigma to Drive AR Process Enhancements

Most AR and credit managers have heard of Six Sigma, a set of analytical tools—first developed at Motorola in the 1980s—that employs measurement and analysis techniques to improve processes and operations. At a National Association of Credit Management (NACM) conference, Doris Chavez, Assistant Director, Credit and Collections at McKesson Medical Surgical, led a workshop designed...