Benchmarking: Collections Practices and Metrics

June 9, 2021

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Following are the results of a study of collection practices by IOFM. More than two hundred organizations participated in the study, representing several industries and ranging in size from small to global. The study looks at who handles collections, to whom collections reports, how collection specialists are compensated, collection practices and methods, and specific benchmarks for a number of key metrics. Report Contents Study Participants Organization Size (number of…

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