Benchmarks: Characteristics, KPIs and Concerns

July 12, 2021


This IOFM benchmarking survey, looks at O2C and AR operational characteristics, including structure, order, billing and payment formats and process automation, along with key performance indicators (KPIs), including percent of AR current, average days delinquent, DSO and DDO. The respondents were contacted by email, and the sample group included both business-to-business and business-to-consumer organizations of varying sizes and industries/sectors. The results below are tabulated from the…

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