How to Handle Short Pays and Deductions

Several years ago when Glenna Mileson was working in accounts receivable, she received a check from an arts organization that was short. They had paid some - but not all - of the invoiced amount. So she called them up. No problem, they said, we'll send the rest of the amount over right away. Except they never did. More follow up calls, more of the same. It took Mileson six months to collect the remainder of the invoice. "Was it worth it to wait that long?" says Mileson, a partner with B2B CFO.…