Process Improvements Aid Customer and Employee Satisfaction: Part One

In this second part of a three-part series, we discuss defining the problem: the first step of fixing a broken order-to-cash process with a complicated combination of legacy billing systems and no centralized master data, to a streamlined one.Other parts of this series:Project Manager Q&APart 2: Assigning End-to-End OwnershipPart One: Define What You DoDenying you...