Measuring key performance indicators, or KPIs

AR Best Practices: What Should You Measure?

June 9, 2021


Managing an AR department requires the continuous tracking of metrics in four categories: Business Trends–What’s happening in the economy that will affect your ability to collect? Team Workload–How is work divided among the team? Is anyone overloaded? Underutilized? Team Process Efficiency–How quickly is everyone working? Team Process Effectiveness–How many errors are team members making, especially as they work faster? The first step in establishing actionable measurement is to identify the…

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