Q&A: What Are Some Best Practices for Handling Invoice Disputes?

June 5, 2017

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The editors of the AR Insider asked three certified AR practitioners and IOFM's subject area expert, John Salek, VP Order to Cash at Genpact, the following question: What methods or processes do businesses practice when handling invoice disputes? Is it a one step process that Accounts Receivable handles? Are sales reps or the billing department involved? Here are their responses: Julie Roberts, ARM, Manager, Revenue Accounting, Ingram Barge Company "Here at Ingram, the Billing group…

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