Is there pressure from your CFO to improve your DSO? Are you frustrated because no matter what you do, the customer still pays late? More and more companies are starting to dictate when they will pay you, instead of honoring the terms of the order. Whether the customer requests additional copies of the invoice, tries to negotiate new terms after purchase, or makes deductions that you have to research or refute, their tactics are costing you time, taking a toll on DSO, and hurting your company’s bottom line.
AR, Credit and Collections are at the end of a very complicated Order-to-Cash (O2C) process, which is dependent on a chaotic Procure-to-Pay (P2P) process. Understanding these processes are key to making strategic improvements which will have a real impact to DSO by ensuring you receive accurate payments – in full and on time.
This webinar will:
- Explain P2P and O2C and provide actionable steps that will help you combat issues that arise from these processes
- Provide you definitive actions that you can take that have measurable impact on DSO – and your organization’s bottom line
- Teach you how to gain support to improve the process and remove the roadblocks that cause late payments
- Supply you with strategies to counter when your customer proposes new payment terms (or learn to make it work to your advantage
Judy Bicking, Senior Trainer, IOFM
Judy Bicking is a consultant, public speaker and author who specializes in accounts payable, accounts receivable and related topics. A 27-year Johnson & Johnson Global Business Services veteran, she was first recognized as a leader in credit management and then as a pioneer and leader in procure-to-pay. After a successful career in leading and managing AR and AP, she was tapped to lead the team to develop J&J's U.S. shared service center. She later served as AP’s Global Director on J&J’s European P2P project team. Under Bicking’s direction, the staff members at J&J were the first to earn the IOFM AP Departmental Certification designation. Bicking authored and took the lead on much of the AP Network's AP Pro Train online learning center content, and she participated as a co-founder and subject matter expert for the IOFM AP Certification program.
Continuing education credits available!
AR and O2C Certification
Receive 2 CEUs toward IOFM AR or O2C recertification! The Accounts Receivable and Order-to-Cash Certification Programs are designed to establish standards for the profession and recognize AR and O2C professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the accounts receivable body of knowledge.
To cancel your registration for this event, simply contact IOFM customer service at email@example.com (or call 207-842-5557) no later than 24 hours prior to the scheduled start of the event. You can choose to access the full recorded event, or, your credit may be applied toward the purchase of any IOFM product or interactive event. If for any reason you are not completely satisfied with this program, we will provide a full refund — no questions asked!
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