Overview

When was the last time you measured your AR collections productivity? It is likely that many AR pros are not even aware of how to do so, or what benchmarks exist to measure their collection… Read More

Today's gradually improving U.S. economy still presents special challenges to controllers and their collections staff. It’s clearly a good time to review collection best practices with your staff.… Read More

By Riki-Lee Ritz Creditors conducting business internationally sometimes are required to provide certified translations of documents. These may include contracts or invoices for judicial and legal

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By Loral Narayanan Selecting a third-party collection agency used to be pretty simple. You would get a referral from a trusted source, contact the agency, negotiate a rate, and then submit your first

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By Scott Blakeley Every credit professional appreciates that a well-crafted credit application’s terms and conditions can reduce customer disputes and, perhaps, force payment on an overdue invoice.

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With U.S. exports in 2013 setting a new record for a fourth straight year, many companies are aggressively ramping up sales efforts in global markets. Of course, as every credit professional knows, a… Read More

Accounts receivable is a customer service department-and not just because a happy customer is a good customer. The easier we can make the payment process for our customers' accounts payable… Read More

"Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer." Dale Carnegie For more… Read More

Defective invoices (invoices that don't reconcile) account for nearly two-thirds (63 percent) of past-due payments, according to SunGard research, far ahead of customers unwilling to pay, defective

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Many customers are looking for any excuse to delay payment in today’s economy. U.S. companies continue to pay their bills beyond terms at a higher rate than prior to 2008-2009, while percentage of

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