Benchmarking

Benchmarking: Collections Practices and Metrics

Following are the results of a study of collection practices by IOFM. More than two hundred organizations participated in the study, representing several industries and ranging in size from small to… Read More

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Measuring AR/O2C/C&C performance

Q. Do you measure performance in your AR/O2C/C&C operations? If so, what metrics do you use? How do these metrics influence management decisions? A. (Answered by the IOFM Advisory Panel) ----- We… Read More

Using KPIs to Bolster Collections

How well is your collections team performing? And how do you know? If you aren’t using key performance indicators (KPIs), it’s time to rethink your strategy. Although there are some KPIs that are… Read More

Analyzing Your Processes and Using Metrics to Create Processing Solutions

Automation is usually seen as the primary means to reach AR’s process improvement goals, but the budget and resources may not be immediately available to implement it. Luckily, AR and O2C can take… Read More

A Better Way to Measure

Does this process sound familiar? Collect data we have easy access to. Crunch metrics based on that. Use that to update last year’s report.But wait! That’s not only a static process that looks at

DSO: Are You Really Getting Paid on Time?

Days Sales Outstanding (DSO) is the most common measure used to track the effectiveness of an organization’s credit and collections. But it can also be the most manipulated, making it among the

Four Practical Steps to Measuring AR Performance

Jess Scheer Continuing Education Manager, IOFMIt’s hard to turn performance goals into action plans without knowing how much improvement is realistic? If you’re already world class, how much

Case Study: Using KPIs to Drive AR Continuous Improvement

Guessing at performance levels in Accounts Receivable is a dangerous prospect. If you have only a general idea of how the team is doing, you will not be able to know whether AR is actually supporting

An Inside Look at Reporting Structures within the O2C Operation

When the functions that comprise the order-to-cash (O2C) process are separated and disjointed, the result can be a poorly managed O2C operation that negatively impacts customer satisfaction.

The Location and Structure of Accounts Receivable Operations

Are most AR operations onshore or off? Are they centralized or scattered? To find out, the AR & O2C Network interviewed 111 order-to-cash professionals in North American organizations across a