One of the things that caught our attention in our soon-to-be-published 2021 Benchmarking Survey is how many organizations are automated, yet still using desk-level decision making. When everybody creates their own process for the work they do, it typically diminishes the benefits of the automation solution. (Department-level decision making is when everybody’s doing the same thing; P2P-level is when everyone is focused on continually improving based on the entire end-to-end process.)
Want more benchmarking data? Go to the Benchmarking section of IOFM.com. Members can download the IOFM 2020 Benchmarking Reports, and if you’re not a Member yet, schedule a demo to get free access.