Metric of the Month

November 2021: Invoices per FTE

February 24, 2022



AP departments’ processes influence operational efficiency, every bit as much as automation. When improving your performance, it’s important to evaluate whether there is a mandated process that everyone follows that addresses the entire end-to-end procure-to-pay process (P2P-level). Is the process that everyone follows based only on AP’s requirements (department-level) instead? Or is the process determined separately by each person doing the work (desk-level)?

Consistent processes make a huge difference when it comes to efficiency. Take the number of invoices each full-time employee can process, for example. While automation plays an important role in how many invoices each FTE can manage, consistency of process also offers significant benefits.

Want more benchmarking data? Go to the Benchmarking section of Members can download the latest IOFM Benchmarking Reports. 

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