IOFM’s 2021 benchmarking survey revealed that overall, more than half of organizations that bought automation solutions in the last couple of years are already looking to replace them. “However, that doesn’t mean that the solutions are inadequate,” says IOFM Executive Editor Jess Scheer. “What’s more likely is that organizations hadn’t tuned up their processes first, so they aren’t getting the solutions’ maximum benefits due to inconsistencies in how the work is being done.”
Want more benchmarking data? Go to the Benchmarking section of IOFM.com. Members can download the latest IOFM Benchmarking Reports.