How to Use Metrics and Benchmarking Effectively - Part II
February 12, 2019
Define and Research
Facts are stubborn things. — John Adams
Metrics and benchmarks provide a solid foundation for improvement. Trying to bring about change is a tall order, whether persuading management to get behind it, or convincing your experienced staff to try something new. Metrics and benchmarks are the key. Arguments between internal customers and payables can become a "he said/she said" tempest, unless you've got numbers to back you up.
"Metrics can quiet any storm," says Debbie…
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