Claims Handling: Making the Best of a Bad Situation

No shipper looks forward to filing a claim against a carrier. The process takes several weeks, requires shippers to present a variety of documentation, and can become expensive the longer it's drawn out. However, filing freight claims is a necessary part of doing business when shipments are lost or damaged while in transit. Filing freight claims can be a manual, labor-intensive process that involves making copies of supporting documentation, mailing forms to your carriers (sometimes multiple…