Don't Automate Until You Fix Your Processes – Part Four

by Jess Scheer, Executive Editor Step Four: Analyze the Process Now that you can “see” the process, you’re positioned to truly understand what’s broken. Did your process maps highlight bottlenecks (work likely getting piled up on one person’s deck that needs to be distributed), single points of failure (there’s just one person who knows how to do something and the process screeches to a halt when she’s out), or other issues with the flow of work? Did your SIPOC show misalignments from step to…