Don't Automate Until You Fix Your Processes – Part Two

by Jess Scheer, Executive Editor Step Two: Standardize the Steps of the Process Unmanaged processes devolve into every team member’s own approach to their job. Everyone who does a similar job probably has their own way of doing things. And if asked, they would all likely describe their activities using different language. This is problematic when you’re trying to improve a process, because it’s hard to know if Sally’s step one is really what Randall calls step two, and so on. You need to agree…