Achieve a Paperless Operation Through Continuous Process Improvement

Ben Shaffer, Director of Payment Services for Pacific Gas & Electric Company (PG&E) in San Francisco, is a big believer in Continuous Process Improvement (CPI), which is an ongoing effort to discover and eliminate the causes of operational challenges and inefficiencies. By making a number of incremental changes, Pacific Gas & Electric Company has been able to gradually free itself of paper processing. Pacific Gas & Electric has accomplished the following: For paper invoices processed through…