Managing the ‘People Side’ of an AP Automation Project

Ryder Shared Services implemented an automation project to remove the paper from the payments process. “While some invoices were received through CXML (Commerce eXtensible Markup Language) files or EDI, the majority—85 percent—of our invoices were paper,” says Sheila Cobb, AP Specialist II. It is a huge project for Ryder, a commercial leasing, supply chain management solutions and fleet management company that serves customers throughout North America. “We wanted to do invoice…